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    Six Tips To Respond Effectively To Construction Client Complaints

    Posted by Sharie DeHart on Fri, Aug 19, 2022

    Complaints are an unfortunate part of running a business, but they happen. No matter how hard you work to please your clients, eventually, someone will have something negative to say. However, with the right approach, you can turn complaints into a valuable tool to strengthen your business.
     
    When reviews are great, that's a fantastic thing. But unfortunately, when you get negative ones, you have to adjust. You can't please all customers all the time.
     
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    Topics: Clients, How To Handle Negative Reviews, Responding To Complaints

    Rebuilding Trust After A Negative Online Review

    Posted by Sharie DeHart on Fri, Jun 11, 2021

    Online reviews are an essential marketing tool for many small businesses, especially for service-based businesses like yours. They give potential customers and clients a chance to see how effective your goods or services are, how responsive you are to your clients, and what other people's experiences of your business have been. As a result, the vast majority of people check online reviews before making a purchasing decision.
     
    When reviews are great, that's a fantastic thing. But, unfortunately, it's when you get negative reviews that you have to adjust. You can't please all customers all the time.
     
    Read More

    Topics: Construction Company, Contractor Tips, How To Handle Negative Reviews

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