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Why Online Reviews Matter And Ways To Deal With Negative Feedback

Posted by Sharie DeHart on Fri, Dec 01, 2023

In today's digital age, online reviews hold immense power and influence over the success of small construction companies. With easy access to social media, Google reviews, and review websites, customers can easily voice their opinions and experiences with your business online. Most people searching for a local construction company - whether they need a plumber, painter, or general contractor, will check their online reviews before deciding. 
Positive reviews can help establish credibility, build trust, and attract new customers. Conversely, negative reviews can damage a company's reputation and deter potential customers. Given the importance of online reviews, small construction companies should aim to provide excellent service and encourage satisfied customers to leave positive reviews.
As a small business owner, you must understand the importance of online reviews, as they will impact your brand image, sales, and customer loyalty.
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Topics: Website Search, Contractor Tips, How To Handle Negative Reviews, Online Feedback Matters

Six Tips To Respond Effectively To Construction Client Complaints

Posted by Sharie DeHart on Fri, Aug 19, 2022

Complaints are an unfortunate part of running a business, but they happen. No matter how hard you work to please your clients, eventually, someone will have something negative to say. However, with the right approach, you can turn complaints into a valuable tool to strengthen your business.
When reviews are great, that's a fantastic thing. But unfortunately, when you get negative ones, you have to adjust. You can't please all customers all the time.
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Topics: Clients, How To Handle Negative Reviews, Responding To Complaints

Rebuilding Trust After A Negative Online Review

Posted by Sharie DeHart on Fri, Jun 11, 2021

Online reviews are an essential marketing tool for many small businesses, especially for service-based businesses like yours. They give potential customers and clients a chance to see how effective your goods or services are, how responsive you are to your clients, and what other people's experiences of your business have been. As a result, the vast majority of people check online reviews before making a purchasing decision.
When reviews are great, that's a fantastic thing. But, unfortunately, it's when you get negative reviews that you have to adjust. You can't please all customers all the time.
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Topics: Construction Company, Contractor Tips, How To Handle Negative Reviews

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